The New Retail Horizon

Insights Report by Isinstore

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2019

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Now and Next

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In the past few years retail behaviours have changed significantly.
We can and do ‘shop’ in every moment and in every place and the physical store has changed from a place to ‘get stuff’ to a place for inspiration, entertainment and to test and trial.

In 2018 we saw the retail landscape expand to embrace more
service-led propositions, utilise artificial intelligence and create
more entertaining spaces.

As we move towards 2o2o there will be a re-think of our relationship with shopping, retailers will be challenged to consider and add value to all aspects of the consumer journey as sustainability, convenience and personal service shape consumers’ desire for more meaningful interactions.

In the past few years retail behaviours have changed significantly.

We can and do ‘shop’ in every moment and in every place and the physical store has changed from a place to ‘get stuff’ to a place for inspiration, entertainment and to test and trial.

In 2018 we saw the retail landscape expand to embrace more
service-led propositions, utilise artificial intelligence and create
more entertaining spaces.

As we move towards 2o2o there will be a re-think of our relationship with shopping, retailers will be challenged to consider and add value to all aspects of the consumer journey as sustainability, convenience and personal service shape consumers’ desire for more meaningful interactions.

In the past few years retail behaviours have changed significantly.

We can and do ‘shop’ in every moment and in every place and the physical store has changed from a place to ‘get stuff’ to a place for inspiration, entertainment and to test and trial.

In 2018 we saw the retail landscape expand to embrace more service-led propositions, utilise artificial intelligence and create more entertaining spaces.

As we move towards 2o2o there will be a re-think of our relationship with shopping, retailers will be challenged to consider and add value to all aspects of the consumer journey as sustainability, convenience and personal service shape
consumers’ desire for more meaningful interactions.

In the past few years retail behaviours have changed significantly.
We can and do ‘shop’ in every moment and in every place and the physical store has changed from a place to ‘get stuff’ to a place for inspiration, entertainment and to test and trial.

In 2018 we saw the retail landscape expand to embrace more service-led propositions, utilise artificial intelligence and create more entertaining spaces.

As we move towards 2o2o there will be a re-think of our relationship with shopping, retailers will be challenged to consider and add value to all aspects of the consumer journey as sustainability, convenience and personal service shape consumers’ desire for more meaningful interactions.

In the past few years retail behaviours have changed significantly. We can and do ‘shop’ in every moment and in every place and the physical store has changed from a place to ‘get stuff’ to a place for inspiration, entertainment and to test and trial.

In 2018 we saw the retail landscape expand to embrace more service-led propositions, utilise artificial intelligence and create more entertaining spaces.

As we move towards 2o2o there will be a re-think of our relationship with shopping, retailers will be challenged to consider and add value to all aspects of the consumer journey as sustainability, convenience and personal service shape consumers’ desire for more meaningful interactions.

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Contents

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In this report we look at six key trends
for retailers in 2019/20

1. New localism
2. Experiential journeys
3. Entertainment futures

4. Community commerce
5. Sustainable retail
6. Social wellbeing

Key Shifts

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New Localism

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The most innovative stores to date recognise their customers on a person-by-person basis to leverage personalisation, convenience
and community.

Mobile apps and data-enabled technologies make the in-store experience more tailored and responsive and enhance inspiration
and engagement.

Elevating belonging through personalisation to create a
more valuable connection.

The most innovative stores to date recognise their customers on a person-by-person basis to leverage personalisation, convenience and community.

Mobile apps and data-enabled technologies make the in-store experience more tailored and responsive and enhance inspiration and engagement.

Elevating belonging through personalisation to create a
more valuable connection.

The most innovative stores to date recognise their customers on a person-by-person basis to leverage personalisation, convenience and community.

Mobile apps and data-enabled technologies make the in-store experience more tailored and responsive and enhance inspiration and engagement.

Elevating belonging through personalisation to create a more valuable connection.

The most innovative stores to date recognise their customers on a person-by-person basis to leverage personalisation, convenience and community.

Mobile apps and data-enabled technologies make the in-store experience more tailored and responsive and enhance inspiration and engagement.

Elevating belonging through personalisation to create a more valuable connection.

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Selected Works

FILADesign / Production

VANS, Winter 2018Design / Production / Installation

Vans-The-CruzeDesign / Production

Topman, Summer 2017Design / Production

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